Tiếng Việt
CEO Thom Dao – “A Smile Is the Perfect Highlight”
In the business world in general and in dentistry in particular, I always assert that customers are not just service users, but the heart of every business activity. From the very first step I took into the business field, I have spent a lot of time researching and understanding the needs, desires, and emotions of customers.
I believe that in order to succeed in building the DOMIN dental brand, we must place the customer at the center of every decision and action. This is not only a strategy but also a philosophy, a guiding principle of DOMIN dental. I always emphasize that only when we truly understand and care for our customers with dedication, providing the best value, can we build a loyal and sustainable customer community
Customer experience is not just about providing a product or service, but also about creating a feeling, a positive and memorable emotion. That is why, in every decision and strategy of DOMIN Dental, I always prioritize ensuring that, in addition to the customer experience, the quality of our products and services is optimized to provide the best value possible.
I believe that building a professional work environment and a company culture that continuously learns and cares for customers with dedication is the key to success. Our team is not just a group of employees; we are teammates with a shared goal and mission, working with the highest level of commitment to deliver the best experience for our customers.
In all successes and failures, I always remember that customers are the motivation and foundation for the development of DOMIN Dental. Therefore, I am committed to continuing to put customers at the center, listening to them, and learning from them in order to continuously improve and develop further.
Finally, I would like to share that, in the journey of developing DOMIN Dental, creating value for customers is not just a task, but also a responsibility and an honor. And I believe that, only through dedication and passion, can we truly achieve this great goal.
